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My Case against HTC Philippines and SIS Philippines – Finale


Everyone has been asking what happened to my administrative case against HTC and SIS Philippines.

I’m happy to report to you guys that HTC finally owned up to their mistakes and has made considerable efforts to correct the mistakes they did.  Robert Dorano, Service Manager of HTC Philippines, contacted me a few days before the official hearing of my case at DTI and offered to settle.  After giving it some thought, I decided to give HTC a second chance and accepted their offer to replace the unit they damaged with a new unit that’s of equal value as my old HTC phone.  I was later informed that HTC Philippines is no longer connected with SIS Philippines and that the later has ceased operations as of last month.

What I learned from this experience?

  1. Persistence and patience are two things you need to have plenty of when you want change.
  2. Good Customer Service can definitely make or break a company no matter how big they are.
  3. Change is the only thing constant to keep up with the changing market.

To HTC Philippines… thank you and congratulations for making major changes in your organization and hopefully you continue to improve your processes.

  1. Marvin
    September 14, 2013 at 9:12 pm

    SIS Philippines is no longer the authorized service center of HTC? Where do we go to now to have our phones fixed?

  2. October 1, 2013 at 8:55 pm

    Hi Ayan, will you help us? Apparently we are experiencing the same poor service with HTC’s other authorized service center in Makati: WSI Phone Care. We would really appreciate your help. Thank you

  3. Marvin
    December 19, 2013 at 9:56 am

    Is there a better way to contact WSI Phone Care.

    For a company named as “Phone Care”, they sure don’t pick up on the contact number they have online. (63 2 621 6167)

  4. ien sy
    April 14, 2014 at 7:16 am

    Hi Ayan, where to go now to have my htc fixed? Learned so much from this blog

    • April 14, 2014 at 9:17 am

      Not really sure. I switched to an iPhone

  5. Jessica
    May 31, 2016 at 9:40 am

    Sir Ayan, want ko po iparepair htc phone ko but then ngayon pa lng nahihirapan aq magsearch san service center ng htc dito sa pinas, maraming phone sa goole but then hindi naman po makontak,, please email me..salamat much

    • July 14, 2016 at 8:34 am

      Hi Jessica. So sorry for the late reply. Not sure where their service center is anymore because I no longer bought an HTC phone nor do I have plans of owning one moving forward 🙂

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