The family of Cebu Pacific ground staff Charice Bocboc, who was allegedly verbally abused by Claudine Barretto during the incident in Ninoy Aquino International Airport (NAIA) 3 on Sunday, May 6, plans to sue the actress. (see also this article)
Claudine allegedly reprimanded Charice when the actress’ luggage was offloaded by the airline. In Charice’s hand-written letter, she indicated that Claudine “was yelling and blaming us about the incident.”
“Duru-duruin niya ang anak ko. Binababoy niya eh! Iyan ay pinapaaral namin, hindi sa pinapaaral namin na mumurahin lang at babastusin. Napasakit lang bilang nanay,” Elizabeth Bocboc said, mother of Charice, in an interview on TV Patrol on Thursday, May 10.
According to the report, Charice felt bad about the incident and did not go to work for four days. Cebu Pacific advised her not to comment about the brawl involving Mon Tulfo and Raymart Santiago.
“Porket mayaman sila mahirap lang kami, kaya ang ano ko sa kanila, sana naman ma-realize nila na huwag naman magsalita ng ganoon sa kapwa nila,” Elizabeth shared.
Meanwhile, the Commission on Human Rights said Charice’s family can seek legal action against Claudine.
Source: OMG Yahoo
This is my take on the matter and I’m not trying to sound all-knowing and righteous. When you take a budget airline like Cebu Pacific then be ready to get the value for your money. One thing that made me laugh was Claudine’s statement about coming from a nice vacation and having to go through all these. Come on Claudine… grow up! Not everyone can afford to go on a vacation like you can. It’s not like you went to Boracay to work and is so stressed. I took Zest Air going to Boracay and they also left our luggage in Manila. That doesn’t give me the right to go berserk on the staff. If you don’t want to go through the same problem in the future my suggestion to you is to don’t go cheap.
Cheap airfare = Cheap customer service = Cheap people and you guys are just showing everyone that it is the case here. Try to be cool-headed and treat people as equals and not as crap.